Talent Management Suite - iContent

Content as a Service (CaaS)

On-Demand, Management, Validation, Testing and Support

iContent Managed Service
This is the core iContent Service offering, which covers the management, testing, validation, deployment and security for all online content. Technical content experts work with the organization ensuring content launches, tracks, bookmarks, and marks complete. Additionally, the service supports and applies all content updates. The iContent experts remove the need for organizations to train and staff internal content experts. Instead, organizations may now focus more on the accuracy and relevance of the content.

On-Demand & Manage - iContent consolidates an organization’s content titles in one On-Demand location and manages ongoing updates to the organization's content repository. This guarantees that a customer’s content is current and accurate. The management of titles extends to all vendor and custom content.

Test - All content is tested and validated for “launch, play, and track” to ensure effective operation with the customer learning application.

Deployment - The iContent service automatically deploys content metadata required by the learning application to the customer learning management system (LMS) database, via Plateau’s unique Asset Synchronization service. This ensures all content is in the correct catalog for users to easily find and consume.

Entitlement - The entitlement layer provides the content security necessary in a CaaS model. Content is launched seamlessly by the end user through the iContent Entitlement service, ensuring the organization's content is only accessible to their "entitled" end-users. Additionally, the entitlement service allows administrators to manage the number of licenses available to the organization. Administrators now have a view into how many titles were taken and how many licenses remain.

Delivery - iContent’s On-Demand environment is backed by Akamai’s Content Distribution Network, or CDN. Content delivery is managed via the Akamai CDN to ensure fast, reliable worldwide distribution. Akamai is a global network of caching servers that improves the content load time by serving the static course material from the caching (edge) servers.

Portal
The iContent eCommerce Portal offers a single location where customers can preview and purchase over 20,000 content titles from numerous content vendors. Our partnerships with industry-leading content providers allows you to build a unique and diverse learning catalog for your organization, all in one place. The Portal provides a shopping-cart experience with flexible payment options (Credit Card, PO, Flex card, etc). Once registered, users may view prices, previews, and search for available titles. Titles are grouped by vendor or subject area and may be purchased individually or in bundles. Users may register for free for a trial of the iContent Portal and iContent Learning at plateau.com/icontent.

iContent Learning
iContent Learning provides a basic learning platform, enabling organizations without an LMS to provide a browser-based platform where individual learners may launch and track content. This service fills a need for organizations that do not have their own LMS or that want to use a separate low-cost solution for an identified group of end users (i.e., learners external to the organization). iContent Learning also provides reporting for users and administrators to report on learning history. If there are multiple distinct groups, different sites can be deployed with separate branding styles (colors, logos, etc.). iContent Learning is built on the same platform as the enterprise version of the LMS, providing a robust and scalable architecture. Using the same platform also allows for an easy migration path to Plateau’s Talent Management systems when the organization’s functional needs expand.

• Fully On-Demand and Managed Service for Online Content
• Configurable User Interface Branding and Landing Page
• Upload or User Self-Registration
• Catalog Search
• Learning Plan to Launch Online Content
• Recording of Learning History
• User and Administrator Reports
• Enterprise Solution Base to Support Future Needs and Expansion

iContent Storefront
The iContent Storefront allows organizations to setup their own eCommerce Portals to sell their content to internal or external users. Organization-specific Portals can be branded with the organization logo, colors and font, to represent their look and feel. iContent offers the learning platform that end-users access to launch and complete the online learning purchased. The Storefront monetizes internal knowledge assets and allows organizations a quick and easy way to train communities with a revenue generating solution.

How we save you money

Naturally, you and your organization are looking for ways to save money. With iContent, we have evaluated the pressure points on organizations, seen where they are being most taxed by their current online content strategies, and have taken the steps to alleviate those strains on budget, time and resources. By removing the burdens of technology, infrastructure, and administrative overhead from organizations, iContent allows companies to use the majority of their funds on the content itself, and not the operating expenses. For a fraction of the cost of an in-house implementation, iContent gives you everything you need for an effective content management and delivery solution.

We host your content
You don’t have to purchase and maintain an expensive content server, or have your content scattered amongst various servers.

We provide the delivery network
You don’t have to bear the full costs of a CDN, but still reap the full benefits of superior content delivery.

We provide the content experts to test, validate, and update your content.
You don’t have to hire or train internal content specialists, and more of your resources are freed up for other tasks.

We manage and deploy your content to your LMS.
Less time devoted to content management and administration, and more time devoted to content relevance and quality.

Not only does iContent save you money, but it helps you get the most out of your money. Money spent on online training is not well-spent unless it is effective with the end-user population. Your organization may have invested in the best eLearning materials, but if the user becomes frustrated with slow content delivery and poor performance, even the best content can be rendered useless. The iContent solution, with its coupling of services and technology, ensures that your content works properly and is delivered quickly to worldwide user populations, thus optimizing user experience and adoption.
Effective delivery and performance » effective user training » money well spent!

Improve Performance

iContent does more than help you manage your content. The iContent CaaS model also works to improve the performance of your content for an effective content-consuming experience and successful online learning strategy.

Improving Delivery Performance - Content Distribution Network (CDN)
Many organizations have employees all over the world who need to complete online learning. In order to effectively provide online content to a globally dispersed workforce, a Content Distribution Network is essential. Not only does it make content more easily available throughout the world, but a CDN will increase the speed of delivery anywhere and alleviate bandwidth constraints. The end-user experience improves by more than 60% by hosting content in a network supported by a CDN. iContent has partnered with Akamai, provider of the largest on-demand distributed computing network, to improve content delivery and performance. With thousands of servers in over 70 countries, users are able to pull and cache their assigned content to the edge server geographically closest to them, making content consumption rapidly faster and efficient. This also helps avoid bandwidth spike events that would normally overload or slow a standard content server. Improving Content Performance – “We make it work”

In the simplest form, Content as a Service is “give us your content, we make it work.” Most companies struggle with their content performing the basics: launching, tracking, recording completion, and otherwise behaving as expected. With the iContent solution, technical content experts take the wheel in testing, validating, updating and deploying your vendor and custom content. They are there to help guide your content development and implementation, and to provide feedback for improvement when content performance issues arise.

The Value of Improved Delivery and Content Performance
The ultimate goal of online training is to provide end-users with relevant, quality content that they interact with, learn from, and apply in their everyday tasks.

The real value behind improving the technical performance and delivery of content lies in the effectiveness of the training and the impact it makes on the end-users. If the content is functioning as expected and delivery is prompt, end-user acceptance and use of the content is more likely to increase.

Additionally, with organizational learning and development administrators less burdened by the technical aspects of content management and delivery, they can be more focused on developing and purchasing the content that is relevant to their companies’ needs. The combination of good quality content with improved performance sets the stage for the most effective learning environment.

Getting Started

Have a Learning Platform?

Need a Learning Platform?

Want to Sell Training?

iContent Partners

iContent has partnered with many industry-leading content providers in the effort to provide you one place to shop and build your own custom online library for your learners. We support all our partners’ online content, including the hosting, updates, delivery and managed services that come standard with iContent.

Browse through our iContent Portal to see our full catalog of offerings, or learn more below about our partners and the wide variety of content they provide.

See all of the iContent Partners

Business Impact

Save Money
Alleviate the strain of e-learning content on your budget, time and resources by removing the burdens of technology, infrastructure, and administrative overhead.

Improve Delivery and Content Performance
Effectively provide online content to a globally dispersed workforce and increase the speed of delivery.