Talent Management Outsourcing
Plateau’s Managed Services focus on ensuring that customers’ talent management systems and processes are always available, properly administered and effectively supported to drive employee and business productivity and performance.
Services

Infrastructure Hosting

Plateau’s Hosting Services provides flexible options for deploying and maintaining Plateau solutions within our hosted infrastructure. All hosted solutions provide production and non-production environments and are securely housed in our world-class data centers as either Shared or Dedicated environments to ensure the right fit for your needs.

  • Shared - this option is our most cost effective entry into a hosted solution. You are supported in a dedicated instance of the application while leveraging a shared hardware infrastructure for maximum efficiency.
  • Dedicated - is intended for large enterprises with complex security or integration requirements and is based on your specific business needs. The hosted solution can leverage existing customer-furnished hardware/software within the architecture and can be built as a fully redundant solution with customer-direct access to systems.

OnDemand Services

Provides OnDemand Implementation and Ongoing Managed Services for Plateau OnDemand solutions. OnDemand Services provide fast delivery of software hosted at world-class data centers, automatic upgrades, and 24x7 customer support.

Plateau OnDemand Implementation Services

Plateau OnDemand Implementation Services leverage deep expertise to rapidly deliver Plateau OnDemand solutions. This hybrid implementation approach combines consulting, training, and configuration into streamlined, cost effective solution that enables organizations to jump-start their deployment.

Ongoing Managed Services

Ongoing Managed Services bundles infrastructure hosting, 24x7 customer support, and automatic upgrades so organizations can stay current on the latest software release. Plateau’s Hosting Service provides transparent management of software and hardware environments, at our world-class data centers, and includes security, guaranteed 99.5% uptime, redundancy and ongoing updates between Plateau and the HR System. Plateau Customer Support commits to the highest level of support and service requirements, delivering around-the-clock online and phone assistance.

Talent Management Process Outsourcing

Plateau’s Talent Management Process Outsourcing offers you a flexible staffing model, designed to cost-effectively manage any administrative work or talent management process assistance you require once you’re live. You can integrate our expert staff into your own efforts to achieve superior value through the Plateau product suite. This can include daily, year-end, or cyclical administrative procedures.
The flexible staffing model allows your organization to outsource for:

  • Team augmentation: full-time/part-time, permanent/temporary, on-site or virtual
  • Advanced administrative support
  • Light consulting
  • Minor administrative tasks

Tier 1 End User Support

Tier 1 End User Support service provides a cost-effective opportunity to outsource end-user help desk support. This frees your organization from fielding end-user talent management application queries, reducing costs while being certain the accurate information is being provided in a timely manner.
Plateau’s Tier 1 End User Support service is available in two flexible options:

  • Standard Tier 1 Support
  • Premium Tier 1 Support

iContent®

iContent makes it easy for your organization to buy, deploy, and manage content to the workplace. By reducing content and infrastructure administration and overhead, customers can realize substantial cost savings and ensure faster content delivery to their end users.

iContent is the only comprehensive solution that allows organizations to find, purchase, deploy, and deliver both third-party content libraries and in-house custom content. Content types go beyond just courseware to include simulations, assessments, online books, video, audio, podcasts, virtual labs, webinars, collaboration, communities, documents and more. The solution is built on a secure, state-of-the-art hosted infrastructure, and supported by a global Content Distribution Network.

The solution is built on a secure, state-of-the-art hosted infrastructure, and supported by a global Content Distribution Network.

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>> Read customer case study

Click here to learn how iContent has helped Ahold U.S.A solve the challenges of ongoing management and distribution of e-learning content to global employees. (111 MB)