Large retailers and restaurants must deal with two critical issues that relate directly to learning: high turnover and consistency of brand. These ongoing business challenges demand efficient, cost-effective and consistent training and performance management initiatives.
Plateau's solutions enable retail and restaurant organizations to achieve and maintain a consistent brand and customer service level by providing a platform to manage all learning initiatives and assess performance of retail workers.
By using Plateau, retailers and restaurants can develop workforce initiatives to ensure, for example, that customers in a New York store have the same positive experience as customers in a Colorado store. Research shows that superior customer service can increase the average retail repurchase by up to 32%. When workforce performance becomes part of a retailer's culture, it results in better customer service, and higher sales.
Key Benefits:
- Ability to provide knowledge to associates to skillfully cross- and up-sell to meet customer needs and increase repeat purchases
- Consistency of training for thousands of employees across multiple franchises and geographic regions
- Continuous performance assessment and development of the retail workforce
- Timely and accurate reporting to evaluate ongoing programs and plan for future learning and performance initiatives
- Ability to ensure consistency across customer-facing operations
- Career Planning, to help retain talented employees by aligning development programs with career objectives, reducing in employee turnover and associated costs
Plateau's Retail and Restaurant customers include:
- Ahold USA
- Rent-A-Center, Inc.
- Wendy's International
