Case Studies

Leading organizations use Plateau to increase workforce productivity and maximize operating performance. Plateau's case studies highlight how our customers are achieving their business objectives through the use of Plateau's world-class solutions.

Plateau helps DCP Midstream address an immediate talent crisis and fill its pipeline with new leaders and top performers

DCP Midstream is a key player in the midstream gas business with 2,700 employees dispersed throughout its Denver headquarters, Texas and Oklahoma offices, plus 53 gas plants and other facilities from the Gulf of Mexico to the Rocky Mountains, and into New England. In addition to complying with a vast array of OSHA, Department of Transportation and state training requirements, DCP Midstream is using the Plateau’s Talent Management SaaS (Software-as-a-Service) Solution, to address a major talent crisis. According to Jim Marchiori, Director of Learning and Performance, “A lot of our workforce is approaching retirement. Thousands of years of accumulated knowledge will be walking out the door in the next few years. In addition, demographic shifts are reducing the pool of new workers coming into the industry so we’ll all be competing for the same group of people.”

Plateau’s Software-as-a-Service solution helps Diebold improve technician’s speed-to-competency while saving the company money.

Headquartered in Canton, Ohio, Diebold provides ATMs, security systems and integrated self-service solutions for the financial and retail industries. Diebold employs more than 17,000 employees and has a presence in more than 90 countries. According to Senior LMS (Learning Management System) Specialist Brian Shellhorn, one of Diebold’s biggest challenges is the speed-to-competency of its technicians and the training needed to comply with the regulations at the state, Federal, and international levels.

Plateau’s Software-as-a-Service LMS improves Technip training, on-boarding and compliance while dramatically reducing the administrative burden

Technip wanted an LMS that would consolidate and automate training records. Every year Technip employees have to go through a standard safety training curriculum. Technip Engineers also are required to maintain their certifications. All these training records, as well as professional development training records need to be presented to an audit advisory board in a timely manner. Technip was looking for a SaaS solution that would require no customizations.

Plateau helps the U.S. Department of Agriculture maximize its training dollars

In 2004, the U.S. Department of Agriculture (USDA) was using seven separate systems to track and manage training for nearly 140,000 employees worldwide, many of whom had different computers with separate software installed. Driven by leadership initiatives to consolidate and reduce IT systems and costs, USDA initiated what is now known as AgLearn, one official LMS of record for all training.Program manager Stan Gray took the helm in 2006. "Before," says Gray, "the tracking systems were mainly repositories of training data." But by using the Plateau LMS platform, Gray notes that AgLearn has become, "an integral part of educating USDA employees and helps managers spend training dollars most effectively. Plus, through its functionality with skill gap assessment and competencies, we are beginning to align training with mission specific goals," according to Gray.

Mediolanum Group strengthens competitive edge and training programs with Plateau’s centralized LMS

Mediolanum Group strengthens competitive edge and training programs with Plateau’s centralized LMS Serving more than one million customers and managing € 29,5 billion, Mediolanum Group has a leading role within the Italian financial and banking sector for its innovative use of technology (both web and mobile) and mass-media communication (both press and television). As part of that strategy - and in keeping with its comprehensive services, "we come to you" business model, the company in January 2009 launched a sweeping training initiative called Mediolanum Corporate University (MCU).

Luxottica Retail delivers training to 38,000 employees faster, lower cost, and less staff

In order to train and manage its diverse and geographically distributed 38,000 employee population, Luxottica has invested heavily in implementing job specific, product, leadership, and corporate-wide training programs that utilize custom training content as well as content purchased from third-party vendors. With the drive toward cost-savings, Luxottica investigated new approaches for streamlining its content procurement, administration and management process. In their search, Luxottica discovered that leveraging Plateau Systems’ Learning Management Systems (LMS) and iContent solutions together would allow them to achieve both their learning administration and cost-cutting goals.

AstraZeneca U.S. supply sites automate learning and enhance productivity with Plateau

AstraZeneca, one of the leading global pharmaceutical companies, is responsible for more than making medicine. It is important for the company to stay compliant with Food and Drug administration (FDA) regulations, manage to Good Manufacturing Practices (GMP) and create efficient and thorough Standard Operating Procedures (SOPs). AstraZeneca relies on its employees and management to uphold the high standards that the company prides itself on and, to do this, proper training and development is key to its success. To achieve this, AstraZeneca needed a system that could automate and streamline training programs and processes to help ensure employees were always trained on new and changing regulations and progress was tracked and reported.

Plateau helps Genzyme strengthen compliance, quality and ongoing employee development

Genzyme is one of the world’s leading biotechnology companies, with more than 10,000 employees, 2007 revenues of $3.8 billion, and products serving patients in nearly 90 countries. The company is focused on rare inherited disorders, kidney disease, orthopedics, cancer, transplant and immune diseases, and diagnostic testing. About nine years ago, Genzyme implemented the Plateau learning management system to help in compliance with Good Manufacturing Practices (GMP) training and to help with human resources needs like scheduling and enrollment. According to David Dentino, Director of Corporate Quality Operations (CQO) Systems at Genzyme, those drivers still exist, but the scope of Plateau’s contribution has grown considerably.

Plateau helps 16,000 Yahoo! employees around the world keep pace with rapid changes in technology and Web 2.0

With more than over 110 million unique users, Yahoo! is one of the world’s top three search engines, with a growing portfolio of services and revenue streams. Talent is critical to the company’s future. But with change continually reshaping the industry, Senior Manager, Talent Technologies, Tony Lucero says Yahoo! realized recruitment alone couldn’t keep the company on the cutting edge and that they needed to invest in a learning management system. The challenge, says Lucero, was to find an LMS that could keep up with the pace of change and the challenge of serving 16,000 employees.

Plateau helps the U.S. Department of Labor comply with Federal mandates and leverage a competency-based approach to talent management

The Department of Labor (DOL) fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States. Previously, DOL used eight legacy systems to deliver, track and store records of compliance training, annual common-needs and Agency unique training. "The problem," says Learning Link Project Manager, Michael Gerwitz, "was that none of these systems talked to each other. Reporting was a challenge and we had multiple courses doing the same thing." In 2006, compliance with the President’s Management Agenda prompted DOL to implement a single system to handle registration, tracking and training for the entire Department.

The Plateau LMS helps Perrigo Company get new employees up to speed with weekly revisions in training, controlled documents and FDA compliance

Perrigo Company is a leading global pharmaceutical and healthcare manufacturer and distributor with approximately 6,000 employees in locations in the United States, Israel, India, Germany, Mexico, China and the United Kingdom. As part of its expansion strategy of moving into generic prescription medicine, Perrigo actively acquires products and companies which have increased the number of employees and locations under management. As part of this rapid growth, Perrigo implemented the Plateau Learning Management System (LMS) to support consistent training, enterprise-wide adoption of Good Manufacturing Practices (GMPs), and to streamline regulatory compliance and audits.

Plateau helps align performance management with UGN's culture of continuous improvement

UGN provides acoustical solutions to North American automotive manufacturers. Driven by the Japanese philosophy of "Kaizen," which focuses on a culture of continuous improvement, UGN recognized that performance management had become crucial to sustaining success in a very competitive industry. The mandate from the company’s CEO was to revamp performance management to distinguish high performers from everyday performers so UGN could build teams equipped to lead the competitive effort not just in North America, but worldwide. UGN evaluated various software vendors and chose Plateau because, according to Osenga, "Plateau just kept meeting every requirement. Plus, Plateau Performance OnDemand included built-in best practices which minimized the timeline and cost of implementation…."

Plateau helps Zions Bancorporation reduce costs by consolidating under one Talent Management platform

Founded in 1873, Zions Bancorporation operates in the western United States, has about $50 billion in assets, 500 locations, and almost 12,000 employees. With banking entities, software companies, a brokerage, and a wealth management company, Vice President of Human Resources Projects at Zions, Susan Selim, says Zions is “a collection of independent companies with strong opinions about how to run their business.” Zions wanted a Talent Management solution to help all its companies “speak a common language.” Zions also wanted to replace its stand-alone systems with a single platform solution to create a seamless cycle of learning, performance management, development and succession planning.

Improving its competitive edge with robust learning and performance management initiatives at Irish Life & Permanent

Irish Life and Permanent is a banking, fund management and life assurance company based in Ireland. To hone its competitive edge in a challenging financial industry, Irish Life sought a solution for integrating retention, employee satisfaction, training initiatives, and regulatory needs into one convenient system. According to Stuart Curtis, Project Manager at Irish Life & Permanent, “retention was the top management reason driving performance and talent management. We were investing in training and development. And yet we weren’t retaining staff as we should. Training served our regulatory needs, but people couldn’t see their learning history or development plan for the future.”

Department of Labor Centralizes Content with Plateau

The United States Department of Labor (DOL) fosters and promotes the welfare of the job seekers, wage earners, and retirees of the United States by improving their working conditions, advancing their opportunities for profitable employment, and protecting their retirement and health care benefits. The DOL also helps employers find workers, strengthens free collective.

Swiss Re Invests in Plateau for Learning Management

As a financial services company it was imperative for Swiss Re to fulfill, track, and report on all the training its workforce completed to meet compliance regulations such as Sarbanes-Oxley. The company also needed a variety of functionality that would meet its immediate needs and be rich and flexible enough to grow with the system.

Royal Bank of Canada

Combining its learning management systems had an immediate positive impact. The company’s previous system focused primarily on eLearning courses. But within Canada, RBC used SAP for classroom training and events, and some subsidiaries had their own systems. Now Plateau is the single learning management system regardless of the channel of delivery. Plateau LMS supports a wide variety of options for RBC’s employee training, including online courses, web conferencing, and interactive television via one of the largest satellite networks in Canada.

NASA Launches Consolidated Learning Management System

In addition, NASA was mandated to meet the government e-training initiative as part of the U.S. President’s Management Agenda. With an eye on cost savings, this initiative called for a focus on unifying, simplifying, and increasing access to high quality, e-Learning products and services. It was necessary to provide effective management of training and career development activities to increase efficiencies and reduce costs through standardized processes and system consolidation. NASA selected the Plateau LMS and named the new system SATERN (System for Administration, Training, and Educational Resources for NASA).

Idaho Power

Integrating its Plateau LMS and Performance Management solutions will enable Idaho Power to create a competencybased system that supports the entire employee lifecycle. Starting with the hiring process, the system will enable the company to select candidates based on competencies, both technical and behavioral, for a particular position. Employees can then be evaluated on a continuous basis using development plans that enable them to grow and advance. Employees and managers can identify performance gaps to focus on, and highlight strengths that employees can use within the succession planning process.

Nintendo

Before and After Automated Compensation Management was featured in Workspan. Compensation is now an information-laden, strategic process used to drive Nintendo’s success.

BC Hydro

By implementing Plateau, BC Hydro forecasts a 200 percent ROI in the first year through cost avoidance and productivity improvements. BC Hydro has taken great strides in its approach to integrating learning management and performance management - linking work to performance, and ultimately, learning and development. "It is also invaluable in having employees knowing exactly what is expected, what the standards are, where to look them up, and to take ownership of their development."

U.S. Air Force

Plateau provides the U.S. Air Force Air Education and Training Command (AETC), an organization that provides basic and advanced military training for every member of the Air Force, internet-based anytime, anywhere learning to hundreds of thousands of military personnel around the world."