Plateau

Insights 2009 Agenda

Agenda is subject to change:

Sunday, Sept. 20

Monday, Sept. 21

Tuesday, Sept. 22

Wednesday, Sept. 23

Thursday, Sept. 24

Sunday, September 20, 2009

Pre-Conference Courses - Day 1

Report Designer - Class 1 of 2 (8:00am - 5:00pm)
This course introduces participants to the Plateau Report Designer and how to use this tool to edit an existing report provided by Plateau. Participants gain hands-on experience researching the Plateau data model, report structure, making format changes to a report, and making minor changes to SQL queries. Participants will test the report in the Plateau application and troubleshoot as necessary.

Monday, September 21, 2009

Tuesday, September 22, 2009
Sessions start at 8:30am

Welcome & Plateau Corporate Direction Paul Sparta, Chairman & CEO, Plateau Paul Sparta will give attendees an overview of current market trends and share Plateau's future plans.
Building Bridges: From Learning Management to Integrated Talent Management Bio-Rad Laboratories Bio-Rad Laboratories is a multinational manufacturer and distributor of life science research and clinical diagnostic products with over 6500 employees worldwide. Bio-Rad originally began using the Plateau Learning Management System to meet the training requirements as specified by the FDA for its Clinical Diagnostics business. Within the past couple of years , Bio-Rad decided to investigate other areas of automation in HR besides Learning. Colleen Corey, Corporate Human Resources Director for Bio-Rad, will discuss how the automating of Learning Management in one of their businesses dove tailed into a broader Talent Management strategy, including the integration of Plateau Performance, Compensation and Learning. Colleen will highlight why managing talent holistically is important in the Bio-Tech industry and how automation is key to delivering a comprehensive strategy from a corporate priority standpoint.
Customer Awards Shelly Heiden, Plateau Systems
Talent Management Keynote Josh Bersin, CEO and President, Bersin and Associates
Lunch
Learning Track	Assignment Profiles – The Do-Everything Feature Idaho Power Assignment Profiles are an effective, easy way to automate the assignment of curricula, catalogs, competency profiles, reviews, and roles. The power of Assignment Profiles lies in the use of domains and attributes to slice and dice the user population into specific audiences for assignment. In this presentation, we'll review and discuss: The Assignment Profile Summary Worksheet, used to plan and document APROFs User Custom Fields as attributes: "Have it your way" The Assignment Profile set-up process Propagation and maintenance of the APROF and the Synch APM A Case Study: IPC's Safety Compliance Curricula How to Deploy and Validate your eLMS in 30 Days Genzyme Training and more importantly, the need to document and provide evidence of training has been a critical (yet elusive) quality system component for any company involved in the Pharmaceutical industry. We all know that training will be parto fo every regulatory investigation, submission and audit and we ensure that each and every facility has "their" system in place and that they system is functional. But, what happens when you wake up one day and realize thatyour company is now global and all of those individual facilities now share products, processes and staff? Each facility having "their" unique system now becomes a liability and a common solution needs to be found. Genzyme Corporation faced this issue at the beginning of 2007 and initiated a project to upgrade and deploy Plateau version 5.8 to our global operations. The choice of Plateau? Easy! Now, our only problem, how do you deploy, TRAIN, and VALIDATE a new eLMS in 30-days? Evolution of Learning and Development at Thomson Reuters Thomson Reuters Thomson Reuters has had an eventful journey in the world of Learning and Development by way of LMS consolidations and recent merger activity between the Thomson Corporation and Reuters. Through all this, Thomson Reuters has managed to stay cutting edge in delivering innovative training programs and technologies to all 50,000 of its global employees. In this session you will learn about the evolution of Thomson Reuters’ learning and development initiatives over the years to support its blended learning strategy. Hear how Thomson Reuters was able to consolidate multiple LMS’s into a single, seamless LMS solution while entering into a business merger, and through all this how Thomson Reuters has been constantly bringing technology and social learning into the learning mix. Implementing Plateau IDP while upgrading to SP5 National Science Foundation The National Science Foundation wanted to use learning maps to enhance the proficiency of administrative employees in their current positions, develop employee competencies and prepare employees to compete for other more senior positions. The methodology was the implementation of the Plateau career development module in conjunction with the enhancements available through SP5. This presentation will focus on the unique three-way partnership and processes to simultaneously implement the career development module while upgrading to SP5.
Performance Track	Ready Now?! Using Plateau Succession Planning & Talent Pools to Define and Evaluate Bench Strength Zions Bancorporation Zions Bancorporation, a financial services holding company with more than 11,000 employees, owns 8 banks in 10 western/southwestern U.S. states, transforms a manual, but mature succession planning process for its senior leaders into an automated, online profile of all its top talent, providing an enterprise-wide, accessible view of key people, their readiness to take on new and evolving roles, and enabling HR leaders to bring succession planning best practices to the forefront of the people development strategy and offerings. Zions uses Plateau’s Learning Management, Performance Management, Competency Assessments, Initiatives and Goal Tracking, and in 2009, implemented Succession Planning and Talent Pools to bring it all together in their i-achieve – learn. perform. succeed. platform (Zions branding of the Plateau Talent Management Suite). Susan Selim, Zions VP and Manager of HR Projects and co-chair of Plateau’s Performance & Compensation User Group, talks about the Succession Planning business objectives, implementation process, and their multi-year roadmap for validating readiness and expanding succession planning practices. Simplifying Compensation Management through Automation Bio-Rad Laboratories There is no question that compensation management is a very complex and precise process. Imagine managing compensation plans for over 6,700 employees worldwide on spreadsheets! Like many organizations, Bio-Rad Laboratories used multiple spreadsheets with confidential data. Bio-Rad realized they needed an automated tool that would facilitate and manage all the data, currencies and calculations for their worldwide locations. In this session Bio-Rad will share their experience and provide tips for planning for this major shift in compensation management. Bio-Rad will share best practices for implementing their plan globally. They will also demonstrate how they are using Plateau Compensation from an administrative view and from an end user perspective. Performance Management and Millenials Claire Schooley, Senior Analyst, Forrester Research
Products Track	Learning Updates and Futures Plateau This session provides an overview of Plateau's latest enhancements to the learning offerings and will include a discussion of features and functionality that are planned for future releases. The latest enhancements include new tools and reports for analyzing the effectiveness of training across the organization, support for multiple currencies, enhancements to report management, improvements to Curricula and Items, and more. What is iContent? Plateau Are you buying content from multiple 3rd party vendors and struggling with version control and updates? Are you struggling with the integration of your custom content in your LMS? iContent can help! In this session, we will cover all aspects of iContent and Content as a Service. This includes the managed service, Akamai, portal, and iContent Learning. Additionally we will cover the value and examples of how iContent removes the burden of technical infrastructure and expertise and allows customers to focus on effective eLearning. Questions welcome! Compensation Management Plateau Performance Management & Succession Planning Updates and Futures Plateau
Services Track	Database and System Maintenance - How to Kick the Tires and Change the Oil! The Walt Disney Company You wouldn’t miss an oil change for your car, why aren’t you having your database bounced? Databases, servers, network connects, and configuration settings. Yes, you should care about all these and ask for these to be monitored, reviewed, and updated. Your system and database need regular maintenance just like your car. As an HR or HRIS support team, how do you know what you should ask of your IT team or what they should be checking on? How do you help ensure that your IT team has the right information to maintain your system at peak performance? The Walt Disney Company encountered some issues this year and can share what was learned. Discussion points to promote dialog: Have you had any system issues and didn’t know who could help? Did you know the Plateau has a Technical Services team who can work with you to maintain peak system performance? Social Media & Implementing Portlets in Plateau Talent Gateway Plateau Plateau Talent Gateway is a hot new product from Plateau which utilizes the social media tools to enhance the informal learning, collaboration and knowledge sharing (amongst others) within an enterprise. In this session we’ll explore the social media tools out there and discuss the pros, cons, best practices, ROI, case studies etc.. Next, we’ll get our hands dirty and implement a few portlets onto the PTG to make it more valuable and attractive to your users. Implementing Self-Registration for External Staff Plateau
Plateau Global University Learning Labs	I Got My Smarts in San Francisco Plateau This follow-up to last year’s “5 Tips to Working Smarter with Plateau” is sure to keep you coming back for more. We have spent a year asking customers about their concerns and have come together with a few more tips to ensure that you are “Working Smarter” with Plateau. Talent Gateway Learning Lab/New Talent Profiles in SP5 Plateau Plateau Puts the Value in Evaluation Plateau With the incorporation of user satisfaction surveys, pre and post testing and reporting as well as application of learning evaluations, there is plenty to talk about with surveys and evaluations in Plateau 5.8 SP5. Take an in-depth look at the capabilities and discover what evaluations in Plateau can do for your organization. Jazz Up Reports with Plateau Report Designer Plateau Looking to see what can be done with custom reports in SP5? The Plateau Report Designer tool has a lot to offer and we intend on showing off just what it can do. See what the possibilities are with some great samples and advanced reports. Rev Up Your User's Experience Plateau Interested in reinventing your user experience with Plateau? Do you want to integrate just-in-time job aids, audio or even YouTube videos into the LMS? This session will do just that including configuring the user interface in a number of ways and modifying user introductions. The take-home samples and source files will have you off and running right from the start. Cool New Stuff Plateau Take a look at Plateau TMS 6.1. Be one of the first few customers to discover what the new simple view of Plateau Learning and Performance has to offer. Beer with KSO Plateau Do you have questions? We have answers (and beer). The KSO motto is, “Knowledge Services: a good blend of formal instruction and casual inappropriateness.” This session is likely to have both. Join us for an open Q/A session with Plateau functional and technical experts. Need help with training strategy? Need help with a technical question or Admin specific tasks? No problem! There is no question too simple or too complex. Please join us for great information and possibly a few laughs. This session is sure to please! --Notes for Beer with KSO: Questions must be submitted in advance Questions will be selected prior to the session Attendance is limited to the first 100 people.
Plateau Global University Open Demos	Try It Sessions / Ask a Plateau Instructor

Wednesday, September 23, 2009
Sessions start at 8:30am

Plateau Product Roadmap Joe Herman, SVP Product Management and Alliances, Plateau
Bringing up a Talent Management Process and System Simultaneously DCP Midstream DCP Midstream is one of the nation’s largest natural gas gatherers and processors and one of the largest natural gas liquids producer and marketers in the U.S. The talent and diversity of its employees has helped DCP Midstream achieve business results, improve efficiency, grow the business, and above all, be safe and environmentally responsible in a highly regulated industry. Part of DCP Midstream’s continuing evolution is dependent on developing its employees to reach career goals and empowering them to manage their own professional growth. Learn how DCP Midstream is building a framework that will integrate its talent management processes to align outstanding individual performance and personal growth to corporate strategy. Also discussed will be how they bring their philosophy together through the power of integrating Plateau’s Talent Management Suite to manage everything from mandatory compliance training and career development training to tying performance to compensation. Challenges in Undertaking a Global Implementation of Plateau Learning Rolls-Royce Last year, Rolls-Royce undertook a global implementation of Plateau Learning, which was delivered to time and budget in December 2008. Along the way, there were several issues that we had to deal with as a consequence of implementing globally such as: multiple languages for the system and course information multiple currencies when is a course 'global' and when is it 'local' different stages of readiness of the businesses and regions different stages of readiness and accuracy of employee data The presentation will cover how these issues were addressed, what went well and what we are continuing to work on during 2009.
Learning Track	Government Panel - Best Practices in Developing SF-182s Dept. of Transportation; Alcohol, Tobacco, & Firearms; U.S. Dept. of Agriculture Many organizations within the Federal Government have unique approachees to managing external training requests. In this session you will explore how Dept. of Transportation, ATF and U.S. Dept of Agriculture, developed and automated the SF-182 process in Plateau. This will be an interactive session between panelists and attendees to share challenges, resolutions, and new ideas. The attendees will be encouraged to talk about their own challenges and/or to share their respective SF-182 solutions. Taking your Web Security to the Next Level Defense Logistics Agency contractor with R.Dorsey & Company Can you guarantee that the person who is using your Learning Management System is the person they claim to be? Even with password-protected systems, it is not uncommon for sites to be compromised and for users to accidently lose or share their credentials. Organizations can add a high degree of data privacy and user authentication by enabling client certificates in their web applications. But before diving into technology options and products, there are some key concepts of data encryption and web site security that can help you evaluate the latest options. This session will present and explain the key data encryption technologies and methods including public key infrastructure, symmetric and assymetric encryption, digital signatures, and the key integration points for a web site hosting the Plateau LMS. In addition, an overview of the single sign on capability that was developed for the Defense Logistics Agency will be presented as a case study that used smart cards for user authenticaiton. Jumping in Feet First - Overhauling GxP Training Requirements After an Implementation Millennium Pharmaceuticals Pharmaceutical companies are required to clearly relate employee training requirements to job responsibilities. In order to meet the intent of the FDA regulations, and to demonstrate “education, training and experience”, Millennium Pharmaceuticals embarked on a project in 2008 to evaluate and redesign the training requirements of all 700 GxP employees. Leveraging Plateau’s robust curricula and subcurricula functionality allowed Millennium to develop a sound framework of topic / subject based core curricula developed into functional position curricula. This session will cover the concerns that started the project, the curricula creation process, assignment, lessons learned, and the path forward for maintenance and evaluation. Leveraging Plateau for a Government Software-as-a-Service Solution Defense Intelligence Agency The Defense Intelligence Agency's Joint Intelligence Virtual University (JIVU) Program is employing cost effective methods for the Intelligence Community by leveraging the Plateau LMS solution to build the first all-inclusive Learning Resource Catalog for worldwide Intelligence customers (one stop shopping), managing talent management through their LMS and creating the foundation entitled the Advanced Global Intelligence Learning Environment (AGILE) to handle the learning management needs for the IC Community at large - to include the war fighter. Building Bridges from Talent Management to Business Goals Southern Nuclear What is the business goal? Safely produce enough electricity to meet growing capacity demands and keep ROI to where stockholders can continue to receive a dividend. What are the challenges to achieving the business goal? Constantly growing regulatory requirements- NRC, NEI, INPO, OSHA, FERC, DOT, DOE Frequently raising of the bar on performance perception and metrics. Not just "are activities completed successfully", but "how safe was the activity", "how well are tasks done", and "how well did training prepare personnel to perform?" Preparing a new generation of employees while maintaining the current workforce performance standards in our highly technical industry. How do we meet these challenges? The Plateau Learning application of the Plateau Talent Management System provides the tools and process support to develop and maintain the well trained workforce necessary for us to reach our business goals. This presentation will detail the vital areas of our business processes where Plateau significantly contributes to meeting our challenges.
Performance Track	Improving Global Compensation Processes with Plateau Compensation Allianz Global Investors Allianz Global Investors is one of the largest asset managers in the world, made up of several investment businesses serving a range of institutional and retail customers. AGI’s compensation team uses a total compensation approach in determining rewards and managing this for brought on some major challenges. AGI’s compensation team struggled with directing a consistent global process which resulted in exorbitant amount of time, resources and money. AGI needed a more efficient and cost effective way to manage and track employee compensation while keeping security measures a high priority. In this session, AGI will discuss the key benefits of automating compensation management processes, successfully implementing Plateau Compensation in a condensed time frame, and tailoring the product to meet their business needs. AGI will also share next steps to expanding to non-U.S. based business globally due to the success of their initial rollout.
Products Track	Learning Updates and Futures Plateau This session provides an overview of Plateau’s latest enhancements to the learning offerings and will include a discussion of features and functionality that are planned for future releases. The latest enhancements include new tools and reports for analyzing the effectiveness of training across the organization, support for multiple currencies, enhancements to report management, improvements to Curricula and Items, and more. How the Learning Function becomes Strategic through the Promotion of Talent Management Best Practices Plateau This session will focus on discussing Best Practice Methodologies and Strategic Positioning for Learning and Development organizations as it relates to implementing a fully integrated Talent Management Solution through the use of 360 Multi-Rater Assessments, Development Plans and by leveraging Talent Pool/ Search features. Strategies for Using Social Media in Corporate Education Plateau Strategies for Using Social Media in Corporate Education Plateau introduces the newest addition to the Plateau Talent Management product suite – the Plateau Talent Gateway. Learn how you can maximize your resources and engage your employees using powerful portal technology. This integrated solution provides one avenue into all of your learning and performance resources, making facilitating knowledge sharing, collaboration, and learning activities easy, efficient, and engaging. Already have a portal solution? This session also shows you how you can use new Plateau portlets in your existing portal application. Storefront & External Users Plateau
Services Track	How to Run Plateau in a Resource Restrictive Environment Plateau You were forced to do layoffs. Maybe you were forced to give up staff to other departments. There is no way you can manage your talent the way you want to with the people you now have. So what do you do? You have the right tool in Plateau. How do you make sure you keep taking advantage of its capabilities with way too few people. We will explore automation, ways to outsource pieces of work, and the tools within Plateau that can help you get by. Challenges in Undertaking a Global Implementation of Plateau Learning Rolls Royce Last year, Rolls-Royce undertook a global implementation of Plateau Learning, which was delivered on time and on budget in December 2008. Along the way, there were several issues that we had to deal with as a consequence of implementing globally such as: The presentation will cover how these issues were addressed, what went well and what we are continuing to work on during 2009. Multiple languages for the system and course information Multiple currencies When is a course 'global' and when is it 'local' Different stages of readiness of the businesses and regions Different stages of readiness and accuracy of employee data Hosting / OnDemand - Annual Service Operations Update Brad Kramer, Mel Christie & Jeff Oliveto, Product Operations, Plateau Systems Time for an Annual Update on the Plateau Hosting & OnDemand Service. We will be providing a 12 month Report Card on service operations and performance, an overview of the many projects completed in the past year and Insight into planned Architecture and Service upgrades over the next 12. We will also review Service Request, Reporting and Escalation procedures.
Plateau Global University Learning Labs	I Got My Smarts in San Francisco Plateau This follow-up to last year’s “5 Tips to Working Smarter with Plateau” is sure to keep you coming back for more. We have spent a year asking customers about their concerns and have come together with a few more tips to ensure that you are “Working Smarter” with Plateau. Talent Gateway Learning Lab/New Talent Profiles in SP5 Plateau Plateau Puts the Value in Evaluation Plateau With the incorporation of user satisfaction surveys, pre and post testing and reporting as well as application of learning evaluations, there is plenty to talk about with surveys and evaluations in Plateau 5.8 SP5. Take an in-depth look at the capabilities and discover what evaluations in Plateau can do for your organization. Jazz Up Reports with Plateau Report Designer Plateau Looking to see what can be done with custom reports in SP5? The Plateau Report Designer tool has a lot to offer and we intend on showing off just what it can do. See what the possibilities are with some great samples and advanced reports. Rev Up Your User's Experience Plateau Interested in reinventing your user experience with Plateau? Do you want to integrate just-in-time job aids, audio or even YouTube videos into the LMS? This session will do just that including configuring the user interface in a number of ways and modifying user introductions. The take-home samples and source files will have you off and running right from the start. Cool New Stuff Plateau Take a look at Plateau TMS 6.1. Be one of the first few customers to discover what the new simple view of Plateau Learning and Performance has to offer. Get the Credit You Deserve? Plateau Are you struggling with online content? Are you baffled by the millions of options in your rapid development tools? Get a better understanding of the online content capabilities of Plateau and get your content questions answered in this follow up to last year’s Publishing for Plateau Learning Lab.
Plateau Global University Open Demos	Try It Sessions / Ask a Plateau Instructor
Insights Evening Event & Customer Excellence Awards

Thursday, September 24, 2009
Sessions start at 9:00am
Sessions end at 11:45am

New Trends in Technology - Hype, Fads and Real Value
Ed Cohen, Chief Technology Officer, Plateau
Do you Tweet outside of work? Has Facebook become a regular part of your life? Social networking...we all do it. We connect with others through tools like LinkedIn or Plaxo, we share photos with friends through Snapfish or Shutterfly, we watch and post our favorite videos to YouTube. These tools are transforming our social lives, but have you ever wondered how they can be applied to create value in the workplace? This session will explore how some of today's hottest new technologies like Twitter, Flex, Facebook and Netbooks can be leveraged in the workplace to facilitate learning, training and professional development. Join us to hear real-world examples - some humorous, some serious, and some frightening - of how organizations are incorporating these new technologies into their corporate cultures to stay relevant in today's business world.

Learning Track

Outsourcing LMS Admin. and Data Entry to a Third Party
Boston Scientific
Outsourcing LMS Admin. and Data entry to a third party Implementing an enterprise-wide LMS offers the opportunity to centralize learning processes and gain efficiencies in administration and other transactional activities. Outsourcing these activities to a third party is one option that companies are considering today. This session will provide an overview of Boston Scientific's experience in outsourcing learning administration and transactional activities. Participants will leave with a list of lessons learned and identified challenges related to the outsource model and a list of questions to ask your potential outsource vendor.

Services Track

Change Management to Prepare for 6.1 and Beyond
Plateau
Are your employees ready for change? Plateau 6.1 and beyond will be introducing some exciting functional changes to the base product. As with initial implementations, employee adoption is a big hurdle that project teams have to manage before and after Go-Live. This session will explore the changes being made in the system and then discuss best practices on how to retain employee acceptance of the system. As a group we will explore communication, marketing, governance, and training practices that will assist your project teams in managing change.

Industry Approaches and Best Practices to Reporting
Boston Scientific, Exelon, and Diebold
This presentation will focus on different requirements, solutions, and best practices for reporting across three different industries at Boston Scientific, Exelon Corporation and Diebold. Each customer will talk about their approach to reporting on training and include insightful demonstration of some of the creative tools and most frequently used reports that have been created to address each company's requirements at an individual employee level as well as company-wide.