Proven Business Model and Results

Plateau’s consistent ability to execute and achieve sustainable profitability in a challenging economic environment reflects our sound management philosophy and validates the strength of our business model and strategy. Over the past year, Plateau has continued to earn recognition and accolades for vision, innovation, market leadership, and customer satisfaction and success.

Recognized as a Leader in Gartner’s 2008 Magic Quadrant for corporate Learning Systems, marking the 6th consecutive time having achieved this distinction

Positioned as a Visionary in Gartner’s inaugural 2008 Magic Quadrant for Employee Performance Management Software

Recognized in 2008 as a Market Leading Provider of Employee Performance Management by Bersin & Associates

Commended in Bersin & Associates Essentials of Performance Management in 2008 for our ability to integrate sophisticated learning and development activities with performance and talent management processes and our steadfast commitment to customer satisfaction and comprehensive global services

Named a Strong Performer in IDC’s 2008 Integrated Talent Management Marketscape

Posted 12th straight year of revenue growth in 2008 with five year compound annual growth rate over 25%

Customer Commitment

Plateau recognizes the importance of our most valuable resource – our customers – and is committed to partnering with you every step of the way, through the entire sales, implementation and post-implementation lifecycle. A well-defined process moves you smoothly from the sales team directly to our services team and customer support organization, and ultimately on to our established user groups and customer programs. Plateau’s superior customer service and support is validated by our unparalleled 99%+ customer retention rate.

Ranked the overall global enterprise customer satisfaction leader in both of Bersin & Associates Customer Satisfaction Studies, published in 2005 and 2007

Active Customer Programs that include the Customer Advisory Board and Premier Program

Established Plateau User Groups include the Financial User Group, Government User Group, the Nuclear/Energy User Group, the General User Group, the Life Sciences User Group, and the Performance and Compensation User Group

Native Implementation and Strategy Services

Because Plateau provides implementation and strategy services in-house, you will never be handed over to a third party to conduct mission critical tasks such as product implementation or strategic planning. Plateau Services Team members are product experts, providing you with the know-how and expertise necessary to ensure a positive, productive and successful implementation experience. They are engaged through the sales process, facilitating a seamless transition from the sales process to pre- and post- product implementation, expediting the achievement of your organization’s talent management goals. Our goal is to make sure you are receiving accurate and timely product information every time you engage with our Services team.

Unencumbered Reporting and Analytics

Plateau offers complete reporting and analytics capabilities, from real-time dashboards to robust report creation and historical analysis. These tools deliver point-in-time analysis of key metrics and real-time visibility into talent management operations that allow you to have a finger on the pulse of the organization. Insight into critical talent processes allows you to be proactive in defining the appropriate direction and action items required to meet specific initiatives and deadlines, maintain compliance, and achieve goals and objectives.

Enterprise Class Multi-Tenant Architecture

Plateau has some of the largest SaaS customer deployments in the talent management market. We have six customers with more than 100,000 users and our largest deployment has more than 500,000 users. Plateau OnDemand provides a fully managed solution that delivers:

Scalable, flexible, and secure multi-tenant architecture
99.5% uptime
24x7x365 support
Experienced experts to manage your system from implementation to ongoing support

Functional Depth Across the Talent Management Suite

Plateau’s Talent Management Suite is truly integrated talent management, providing the depth of features to support a range of requirements as well as embedding best practices. For instance, you can complete a performance review -utilizing spell and legal check-, search your learning catalogue for appropriate training, and assign learning items to an employee without ever leaving the performance review itself. This deep integration between the Plateau product modules breaks down the barriers that exist between different areas of the suite, effectively:

Lowering your total cost of ownership
Minimizing the complexity of managing your talent management system
Harnessing the power of efficient and effective talent management processes